Telephone Etiquette 

  • Respond promptly.
  • Try to identify a convenient time to call the person.
  • Identify yourself and your reason for calling at the beginning of the call.
  • Always ask if this is a convenient time for the person to talk with you.
  • Speak clearly.
  • Present requests or facts in logical order.
  • Work from written notes if that will help you.
  • Listen and repeat important facts to show that you understand.
  • Ask questions as necessary to be sure that you understand.
  • Thank the person for his/her time.
  • Be sure that you know what is expected of you next.
  • Tell the person what you intend to do and when.
  • Follow the telephone call with appropriate action(s) in a timely manner

Voice Mail

  • Respond promptly to all business messages.
  • Record a clear, business-like message with an alternative person to talk with if the caller needs to speak to someone right away.
  • Stay away from background music.