Printer/Computer Support Technician

Posted Thursday, January 30, 2025

Virginia Military Institute is looking for a full-time Printer/Computer Support Technician is primarily responsible for triaging printer issues overseeing operation of the Print Production Environment as well as operating the unit to print documents for the entire Post utilizing Fiery Command Workstation; utilizing MyQ to manage print system and generate reports; servicing and supporting cadet/faculty/staff computers; providing support to full-time computer technicians and technical support at the Faculty/Staff Help Desk.  This position is also responsible for troubleshooting and providing end user hardware and software support, imaging and deploying new computers, and working closely with outside vendors to quickly resolve and triage post fleet print issues.

This position is to be in person and not remote.

Minimum Qualifications:

• Knowledge of printers and MFPs.
• Experience supporting personal computer hardware and software.
• Knowledge of hardware repair and software configurations.
• Experience supporting Microsoft and Mac operating systems, software products including the MS Office Suite, Office 365, and Microsoft networking in a TCP/IP network environment is necessary.
• Dependable, excellent attendance record, self-motivated.
• Excellent troubleshooting, communications, organizational, and customer service skills.
• Able to work well independently as well as in a team setting.
• Must work well with minimal supervision.
• Must be able to lift heavy objects, walk distances, and climb ladders.
• Must have excellent workload prioritization within a break-fix environment.

Additional Considerations:

• Print shop experience.
• Experience using MyQ.
• Experience using Fiery Command Workstation.
• Experience with Microsoft Windows print server environment.
• Microsoft certification.
• Previous PC/MacOS technician experience.
• Jamf MDM/MAM experience.
• Solid Understanding of DHCP.

Candidates can apply at: Printer/Computer Support Technician- Job Application

VMI is an Equal Opportunity Employer and does not discriminate against anyone because of race, color, religion, national origin, political affiliation, sex, age, or disability. AmeriCorps, Peace Corps, and other national service alumni are also encouraged to apply. VMI will provide reasonable accommodation to qualified individuals with documented disabilities to ensure equal access and equal opportunities with regard to employment, educational opportunities, programs and services.

Contact:
Human Resources
hroffice@vmi.edu
540-464-7322