Faculty and Staff Help Desk/PC Technician

Posted Friday, April 4, 2025

This full-time position is responsible for but not limited to the following:

• Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff, and cadets.
• Provide telephone, walk-in, and e-mail support to the Faculty/Staff Help Desk.
• Accurately document work in Help Desk Ticketing System.
• Obtain hardware and software quotes from vendors.

This position will be required to work on Campus.

Minimum Required Qualifications:

• Knowledge of hardware installation/repair and software configurations.
• Experience supporting Microsoft operating systems and the Office Suite.
• Must be dependable with a proven history of excellent work attendance.
• Able to follow instructions.
• Detail oriented with IT skills to perform basic troubleshooting.
• Must work well with minimal supervision.
• Must be self-motivated and use time wisely.
• Must have a positive attitude.
• Able to work well independently as well as in a team setting.
• Able to handle multiple tasks simultaneously.
• Excellent organizational skills.
• Excellent customer service skills.
• Excellent communication skills (oral, written, and listening).
• Professional appearance and dress.

Preferred Qualifications:

• Associate’s Degree in Information Systems or similar field.
• Previous PC technician experience.
• Previous MAC experience.
• Previous Help Desk experience.

A background check will be completed on the person selected for this position.

Candidates can apply at: Faculty and Staff Help Desk/PC Technician-Job Application

In a continuing effort to enrich its academic environment and provide equal educational and employment opportunities, VMI encourages women, minorities, and veterans to apply. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply. VMI will provide reasonable accommodation to qualified individuals with documented disabilities to ensure equal access and equal opportunities with regard to employment, educational opportunities, programs and services.

Contact:
Human Resources
hroffice@vmi.edu
540-464-7322